Frequently Asked Questions

  • Is the Ko Olina Club Lounge limited to resort guests?

    The Ko Olina Club Lounge is available exclusively to confirmed guests and owners staying at Aulani, A Disney Resort & Spa, Marriott's Ko Olina Beach Club, Four Seasons Resort O‘ahu and the Beach Villas at Ko Olina.

  • What are the check-in procedures?

    Your health and safety is our priority. Please note the following requirements for Club Lounge use:

    1. The City and County of Honolulu requires all customers of this business to have proof of COVID-19 vaccination or proof of a negative COVID-19 test result taken within 48 hours and identification to enter.
    2. Touchless digital temperature check
    3. Completion of a quick Ko Olina Cares health questionnaire on your phone upon arrival at the lounge
    4. Face coverings are required for entry and should be worn at all times, except when seated to consume food or beverage.
    • Frequent hand washing is recommended; please feel free to utilize the hand sanitizer stations located throughout the Lounge.
    • We will prioritize and implement high standards of cleanliness, including frequent cleaning by our Lounge Concierge and maintenance provider.
  • Are pets allowed?
    • Pets must be clean and under owner's control at all times.
    • Pets must be trained to behave properly in public settings.
    • No pets are allowed to occupy Lounge seating.
    • Owners will be asked to remove pets engaging in disruptive behavior from the Lounge.
  • Is smoking allowed?

    The Ko Olina Club Lounge is a smoke-free environment. Please, no smoking, chewing tobacco, smokeless tobacco and electronic cigarettes while enjoying the Lounge.

  • Is there an assumption of risk?
    1. Utilizing the Ko Olina Club Lounge may include possible exposure to and illness from infectious diseases including but not limited to, COVID-19. While particular rules and personal discipline may reduce this risk, the risk does exist;
    2. Club Lounge guests knowingly and freely assume all such risks related to illness and infectious diseases, such as COVID-19, even if arising from the negligence or fault of the Released Parties;
    3. Club Lounge guests hereby knowingly assume the risk of injury, harm and loss associated with the Activity, including any injury, harm and loss caused by the negligence, fault or conduct of any kind on the part of the Released Parties.